3. Higher Overall Risk

Overspend isn’t the only risk when using a multi-party vendor.

Higher Overall Risk

Overspend isn’t the only risk when using a multi-party vendor. With more points of contact, it’s easier for communication to get missed when using third-party vendors. This combined with less reliable support increases the chances for internal procedures and systems to fail. Single vendors give you one clear point of contact to keep you up to date throughout your deployment.

There’s also a higher risk of lower user adoption when using a multi-party vendor. Our survey showed that fewer users activated their licences and used their CRM when using a multi-party vendor. Single vendors scored 7.7/10 while multi-party vendors scored 7.1/10.

How it works at Workbooks

Overall, single vendors were rated more highly than multi-party vendors on almost every aspect of deployment.

7.4/10: CRM deployments rated by those who worked with a single vendor.

6.6/10: CRM deployments rated by those who worked with a third party.

We’re proud to be a single vendor that can offer strong support, personalized Shared Success sessions and transparent pricing from the get-go. That’s why customers rated us best overall CRM vendor.