Salesforce use external consultants to manage your integration. Single party vendors like Workbooks develop and implement software themselves.
This leads to a few differences:
Managing risk: With Salesforce, you have to work with multiple companies to integrate your CRM – this means more chances of error and you may have to relay your messages to different people
Additional costs: We did a survey to work out the key differences and it turns out 75% found additional costs when using a vendor that uses third parties like external consultants
User satisfaction: Our survey also showed user satisfaction and customer experience were rated higher for single vendors like Workbooks
So, if you’re looking for an integration that’s more affordable and easier to manage, a single vendor like Workbooks can help you get up and running.
Learn more about the difference between vendors
