3.
Are CRM discounts too good to be true?
Many CRM providers offer discounts to get you to choose their software. We all love a discount but it’s important to look at the bigger picture before you sign the contract.
You might be offered a big discount on user licenses. But when your contract ends, so does your discount. The price can often end up being double what you were previously spending.
Moving to a new CRM takes time, so many people end up feeling stuck with their CRM provider, paying these high prices.
Some parties also under scope projects, sharing low costs during the sale. But the final implementation cost can quickly increase and in some cases, double. Once you sign the contract, a third-party implementation partner will scope your project and add on ‘extras’.
In reality, this reveals the true cost of implementation. Once you discover it – you're already tied into a contract. This is why our survey shows 75% had significant implementation overspend with Salesforce.
Not all providers work this way. And some offer affordable prices from the get-go. To avoid getting stuck in a situation where you’re paying too much in the future, follow this tip.
Make sure you have a clear understanding of costs long-term
It’s easy to look at the pricing up front and get excited about a short-term discount. But make sure you fully understand how much you’ll be paying in the long run.
Make sure you understand what you’ll be paying when the discount ends and any uplifts that you should expect too.
