Implementing a CRM system effectively can work wonders for your business, from boosting sales to trimming costs and enhancing the customer experience.
However, it's important to note that industry experts like Gartner, Forrester, and Butler have found that a significant 50% to 70% of CRM projects end up falling short or failing.
Rushing into vendor selection without due diligence results in wasted investments. To avoid this, you can follow the steps outlined in this guide. Some may require an investment of time, but none are difficult to accomplish.